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Privacy policy

1. Introduction
Eraquea Ltd (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website https://eraqualtd.com/ or use our services.

2. Information We Collect
We may collect:

  • Personal data: name, email address, phone number, postal address, company name, job title, and any other information you voluntarily provide when you contact us, sign up for newsletters, or use our services.

  • Usage / technical data: your IP address, browser type and version, time zone, pages you visit, time spent on pages, how you use the site, referring website, device identifiers, and other technical data.

3. How We Use Your Information
We may use your data for:

  • Providing, managing and improving our services and website.

  • Responding to your enquiries and communicating with you.

  • Sending you updates, newsletters, marketing materials (only if you have consented to receive them).

  • Analysing usage to enhance user experience, optimise our website and marketing.

  • Ensuring security, detecting fraud, and complying with legal obligations.

4. Legal Basis for Processing
Where applicable (e.g., under EU GDPR or similar), we process your personal data on the following bases:

  • Your consent.

  • Performance of a contract or taking steps at your request before entering into a contract.

  • Compliance with legal obligations.

  • Our legitimate interests (for example: improving our offerings, ensuring security, administering the site) provided your rights are not overridden.

5. Data Security and Retention
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction.
We will retain personal data only as long as necessary for the purposes for which it was collected, or as required by law.

6. Cookies and Similar Technologies
We use cookies, web beacons and similar technologies to:

  • Enable core site functionality.

  • Analyse site usage and improve performance.
    You can control or disable cookies via your browser settings; however, disabling some cookies may affect the functionality of our site.

7. Your Rights
Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your personal data.

  • Withdraw your consent to our processing at any time (where we rely on consent).

  • Request restriction of processing or object to processing.

  • Request data portability (where applicable).
    If you wish to exercise these rights, please contact us (see “Contact Us” below). We may ask you to verify your identity before responding to any request.

8. Disclosure to Third Parties
We do not sell your personal data. We may share personal data with:

  • Trusted service providers who assist us in operating our website or delivering services, under strict confidentiality obligations.

  • Legal or regulatory authorities if required to do so by law or to protect our rights.

9. International Transfers
Your data may be transferred to, and processed in, countries other than your own. We will ensure appropriate safeguards are in place to protect your data when transferred internationally.

10. Changes to This Policy
We may update this Privacy Policy from time to time. We will publish the revised policy on our website and update the “Last updated” date at the top.

11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Eraqua Ltd
Archiepiskopou Makariou III, 228,
3030 Limassol, Cyprus